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This Wi-Fi Privacy Policy explains how [Sunway Digital Wave] ("we", "our", or "us") collects, uses, and protects personal information when you, a user ("you" or "user"), use the residence's Wi-Fi service ("Service").

By connecting to the Service, you agree to the collection and use of your personal data as outlined in this Privacy Policy. If you do not agree, you should discontinue use of the Service.

1. Information We Collect

When you connect to the residence’s Wi-Fi Service, we may collect the following types of information:

a. Technical Information:

• Device Information: We may collect details about the device you are using, including but not limited to the device type, MAC address, operating system, and browser type.
• Connection Data: Information about when and where your device connects to our network, including IP addresses, timestamps, and Wi-Fi access points used.
• Network Usage: Information about the data transmitted over our network, such as the volume of data used, connection duration, and bandwidth consumption.

b. Personal Information:

• Login Credentials: When you authenticate to use the Wi-Fi, we may collect your username or student ID and related authentication data.
• Contact Information: If necessary, we may have access to your email address or phone number as part of your residence records or login process.

c. Internet Activity:

• Browsing Information: We may collect data on the websites visited, applications used, and general traffic patterns when connected to the Wi-Fi network. However, we do not access the content of personal communications such as emails, social media messages, or other private communications.

2. How We Use Your Information

We use the information collected for the following purposes:

a. To Provide and Improve the Wi-Fi Service:

• Network Performance: Monitoring traffic to ensure the network is performing optimally, to manage congestion, and to address technical issues.
• Security: Detecting and preventing unauthorized access, cyber-attacks, or any misuse of the network.
• User Support: Providing technical assistance in response to support queries.

b. To Comply with Legal Obligations:

• Compliance: We may retain or share information to comply with applicable laws and regulations or in response to legal requests from law enforcement or other authorities.
• Investigations: Information may be used to investigate breaches of residence policy, unlawful activity, or violations of the Acceptable Use Policy.

3. Data Security

We take appropriate measures to protect the information we collect and store. These measures include encryption of sensitive data, secure access controls, and regular monitoring of network traffic for malicious activities.

However, please note that while we strive to protect your personal data, no security measures are completely infallible. Users should take responsibility for securing their own devices and connections and ensuring their device software is up to date.

4. Data Retention

We retain your data for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. This includes data related to your device, usage, and activities on the network.

After the retention period expires, your data will either be securely deleted or anonymized to remove any personally identifiable information.

5. Sharing of Information

We may share your information with:

a. Internal Residence Departments:

• For technical support, network management, or investigations of policy violations.

b. Third-Party Service Providers:

• Network Vendors: We may work with third-party vendors who help manage and maintain the Wi-Fi infrastructure.
• Legal and Compliance: If required, we may share data with law enforcement or other legal entities in response to court orders or legal obligations.

We do not sell or share your personal data with third parties for marketing purposes.

6. User Responsibilities

As a user of the residence Wi-Fi Service, you are responsible for:

• Securing your own devices to prevent unauthorized access to your information.
• Refraining from using the Service for illegal activities or purposes that violate the residence’s Acceptable Use Policy.
• Being aware that your activities on the Wi-Fi network may be monitored for the purpose of network management and security.

7. Cookies and Tracking Technologies

While using the Wi-Fi Service, certain tracking technologies (such as cookies) may be deployed to improve your experience or for network management purposes. Cookies may collect anonymized data about your browsing habits. You can manage your cookie preferences via your device settings.

8. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Your continued use of the Wi-Fi Service after any changes signifies your acceptance of the revised Privacy Policy.